IP Telephone Setup (PhoneSetup)

The IP Telephone setup software (PhoneSetup), allows us to set up the IP telephones and adaptors of your telephone service provider.

Necessary previous steps

Make sure that you have the following information that your telephone service provider must have given you:

  • Server address
  • User
  • Password

Check the PBX control panel to modify or create the extensions that you wish to use. You will usually need at least one per device to be set up.

For each telephone or adaptor that you wish to set up, you will need the device’s MAC ID. Said ID is on a sticker on the back of the telephone or adaptor, as shown in the following image:


Setup-Configurer-MACIDZoom


Before you start, write down all the MAC ID’s of the devices to be set up and connect them to the network and the electrical power (if necessary) as indicated in the section corresponding to each of them of the setup help.

If during the telephones’ setup a Windows firewall window pops up asking if you wish to keep the system unblocked, click on the "Unblock" button.

Before all you must download the supplier from the download section.

Step 1. Identification information

In this step you must enter the names of the Server, User and Password, which your IP telephone service provider must have given you, either by email or by regular mail. If you do not have this information, contact your provider.

Once you have entered them, click on the "Next" button to continue.


Setup - Configurer - Step 1Zoom


Step 2. Connecting the IP telephones or adaptors


Check that all the IP telephones or adaptors are connected to your local network and to the power adaptor.

Once you have connected all the telephones and adaptors, select the network adaptor of your device that is connected to the same local network as the IP telephones or adaptors. If you do not know or are not sure, leave the one that appears by default. Then click on "Next".


Setup - Configurer - Step 2Zoom


Step 3. Entering the MAC ID’s

For each IP telephone or adaptor you wish to set up, you must enter its MAC ID on the list shown in this configurer section.

Once all the MAC ID’s have been entered; click on "Next".


Setup - Configurer - Step 3Zoom


Step 4. Self-detection of IP telephones or adaptors

In the self-detection step, the configurer will try to detect the IP telephones or adaptors you have.

In order for the devices to be correctly identified, the following requirements must be met:

  1. The IP telephones or adaptors must be connected to the same local network as the device from which this software is executed.
  2. The IP telephones or adaptors must have electrical power (they must be connected to the power adaptor).
  3. The MAC ID that you entered in the previous step must be the correct one.

The setup software will try to detect all the devices and it will list them in the white area as they are recognized.

If the process bar reaches 100% and not all the devices have been detected, check again whether the telephones are connected to the network, if they are connected to the power source and whether the MAC ID that you entered in the previous step was the correct one, and click on "Back".

If all the devices have been detected, click on "Next".


Setup - Configurer - Step 4Zoom


Step 5. Allocation of the extension numbers to IP telephones or adaptors

In this step you must assign an extension number to each of the devices detected.

If you want to modify or create new extensions, access your control panel, make the changes you wish and execute this software again.

The device to be set up will appear listed as many times as the number of lines it supports. For example, if your IP telephone has 4 lines, it will appear 4 times, the "telephone line" column indicates which line is referred to. The usual procedure is to indicate the same extension number for all the lines, although it is possible to indicate several.

To assign the extensions, all you have to do is use the pull-down menu on the last column (extension number) and assign it to the device in which you wish to use that extension.

Once you have assigned the extensions to your IP telephones or adaptors, click on "Next".

Step 6. Automatic setup of the IP telephones

In this step the IP telephones or adaptors must have been set up automatically.

At this point, the IP telephones or adaptors should be restarted automatically and they will be ready to be used.


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