TELEPHONE INTEGRATION WITH ZENDESK
Integrate your company’s telephony with Zendesk. Increase productivity and improve customer service
WHAT IS ZENDESK?
Zendesk is a customer service application and support ticket system. Thanks to Zendesk you can manage in your company every interaction with your customers, contacts and support tickets. You can check the advantages of using integrated telephony with an application like Zendesk in this article of our blog.
WHAT ARE THE ADVANTAGES OF INTEGRATING FONEMA WITH ZENDESK?
By integrating Fonema virtual switchboard telephony with Zendesk you will save time in customer service, you will know who is calling you before answering the call and you will have a complete record of the calls with each of them. In short, you will improve productivity and customer service.
Call your contacts by clicking from Zendesk on their phone number. You will not have to dial the number in your terminal and you will save time and mistakes.
Every time you make or receive a call, a pop-up window will appear in Zendesk indicating which is the contact associated to the phone number.
You will also be shown the most recent tickets associated to the contact and it will allow you to open the contact’s tab or create a new ticket.
When you answer it, you will be able to write down the content of the call conversation for future reference.
Every call you make or receive will be registered as a ticket associated to Zendesk account.
Besides, if you have decided to activate the call recording you will also be able to listen or download the audio of the call.
When you activate Zendesk integration, every time you receive a call, the caller’s phone number will be searched among accounts and contacts.
If you receive the call in your computer with Phonip Plus (or another softphone) or an IP phone, you will be able to see the name of the associated contact.
And on your mobile, with the Fonema app, you will receive a PUSH notification with the name of the contact.
HOW CAN I ENABLE FONEMA INTEGRATION WITH ZENDESK?
The configuration is very simple and can be done in a few minutes. If you are not a Fonema client, you can request a free trial.
For more information on how to configure the integration with Zendesk, see this article from our help center.
VIRTUAL PBX FONEMA
Use it from any device: iOS, Android, your computer or an IP phone
Make calls with the company number on your mobile
Get new phone numbers from over 50 countries or have your numbers ported
Recording calls in the cloud
Call Center modules for supervisor, advanced reports, etc. are available.
And much more: ring groups, call forwarding, transfers, click2call button for your web.
Integrated with CRMs and other services
For more information, please contact us using the form below. We will be happy to assist you.