INTERACTIVE VOICE RESPONSE (IVR)

Divert your customers’ calls to whoever really needs to take them using a menu of options.

WHAT IS IVR?

Monema includes the functionality of an automatic operator: when you are called you can configure a menu of options explaining to the caller what digit he has to press to talk to a user or department.

This way, calls will always be routed to the right person or department, saving time and improving the service time for your users.

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HOW DO YOU SET UP THE IVR?

From the Monema app you can configure the options menus. Each option menu consists of:

• a voice-over explaining to the caller what the different possibilities are (press 1 for, press 2 for…)
• the waiting time for the user to press the option and if the welcome speech should be repeated or not
• the different options (digits) and to which recipient the call should be sent if that option is pressed.

As a recipient of each of the options, you can choose between:

• Calling a specific user
• Calling a user ring group
• Link to another auto-operator menu
• Jump to voice mail
• Ending the call