CALL CENTER

The Monema call center plan includes everything you need for your call center or telemarketing

MULTIDEVICE

Your agents can use either their mobile phone or an IP phone. In both cases they can set their status (online, absent, etc.). You can deploy a call center or telemarketing without large investments in equipment.

ADVANCED REPORTS

With the call center plan you will be able to obtain advanced metrics of your agents’ behavior and compare them with each other:

• Answered and unanswered calls
• Dropout rate
• Average call duration
• Service level
• Time in line

SUPERVISOR

You will be able to observe the status of your call center in real time: which calls are in queue and how your agents are handling them.

CALL LISTENING

In addition to being able to record all calls in the cloud for later consultation, you can listen to the calls in real time to be able to give indications to agents for quality control purposes or in the agent training phase.

SATISFACTION SURVEYS

You can move your callers to a survey at the end of the call to find out how satisfied they are with the service they received.

PREDICTIVE DIALER

You will be able to upload files with the telephone numbers to call and Monema will call and connect with its agents. You will save time and increase the productivity of your call center.